We ship the same day as long as payment is received before 3pm eastern time for ground orders or 4pm eastern time for Air orders, Call us if you have a special request and need your order shipped out the same day if it is after these posted hours. We may be able to accommodate you and have a warehouse tech deliver your package to the local UPS hub late at night if you need the order to get out that day.  We provide FREE Ground Shipping (Continental US Only and Canada) on every online order over $99.  For orders shipped via Ground, please use the Shipping Map below to determine when your order will arrive.
 

UPS Ground Services Map (Continental US Only)

What is 'New' product?

• 'New' product is unused in original manufacturer's packaging complete with all original documentation and accessories
• All New Avaya Communication, Lucent Technologies, and Nortel Networks products are backed by our extensive One-Year Warranty and 30 Day Advance Replacement Service
   

What is 'Like New' product?

• "Like New" means the item has been gently used and reconditioned to a like new condition. One year warranty. These phones have been 100% tested and include brand new curly coiled cords, new paper desi labels, new plastic desi label covers and new line cord and new button kit/userguides.
• 'Like New' product is remanufactured to a virtually new condition
• Modules, Processors, Voice mail systems, carriers are guaranteed to be like-new, completely tested and defaulted to factory specifications
• All Like New Avaya Communication, Lucent Technologies and Nortel Networks products are backed by our extensive One-Year Warranty and 30 Day Advance Replacement Service*
   

What is the 30 Day Advance Replacement Service'?

If there are any problems with your Avaya Communication, Lucent Technologies, or Nortel Networks product in the first 30 days, we'll ship you a replacement item along with a prepaid call tag to ship the original product back.  The original product must be returned within 10 days to avoid being charged for the value of the replacement item. You must have a valid credit card on file to qualify for this service.

Can I return my product?

We offer returns on both new and like new products   All returns must be received within 14 days of the date of invoice.  A 25% restocking fee is charged on all new product returns.  There is no restocking fee on like new product returns when received within the 14 day return policy.  When a product is returned, any shipping discount is waived, and the refund includes the total charge amount minus the shipping charge.  Returned products must include all original packaging, documentation, and accessories.  Incomplete or tampered returns will be refused. 

Do you provide technical support?

We offer 60 days of free technical support to our customers for isolated feature-related and setup-related questions.  This includes the majority of system feature questions, telephone user setup and feature questions, and voice mail setup questions.  Extensive system support, programming and training is scheduled by appointment and charged hourly ($65/hour).

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Is Teleconnect Direct Inc environmentally responsible?

We take great pride in being environmentally responsible,  Nothing goes in our dumpster accept for actual trash, We recycle all of our Phones, Plastics and Electronics.. If a phone or phone cabinet no longer has a market value we Recycle it as Phone Scrap and it reenters the chain as materials.  We not only save you money by offering great refurbished products, but when your company buys refurbished phones, processors and other IT equipment it means less landfill waste and decreased need for raw materials.  Together we are helping the environment by giving refurbished equipment a well deserved second life.

Choosing a Business Phone System

Choosing an office phone system for your business is one of the most important decisions you can make. With the right phone system that is installed and programmed correctly you can see instant gains in productivity. Teleconnect Direct sells and installs name brand phone systems from Avaya, Nortel, and AT&T that are affordable and designed to help you achieve your goals.

With our New or Like New, Refurbished System Packages or Telephone System Equipment you can't go wrong. Teleconnect Direct Inc. is here to serve all of your Avaya ACS Partner and Nortel Norstar Business Phone System Needs. Located in Atlanta, Georgia we have been sellers of small business phone systems for 10 years.

If you are purchasing a New telephone system we definitely recommend the Avaya ACS phone system as it provides the best value and is the most user friendly and reliable system on the market.

 Our Services     A business phone system is your connection to the world and we know how important your business and customers are to you.  That's why we only sell the best, most reliable products and properly implement them.  We stand behind all of our products and all of our work 100% with support available 24/7 .  We have been sellers of systems for small business for ten years and count many large and small businesses as our loyal customers.  Our business phone system sales and service is second to none.  Our goal is to provide our customers with the best possible solutions and pricing for their needs and to provide unparalleled customer service and attention.
     As an Independent Distributor of Telecom Equipment, Teleconnect Direct Inc. is able to offer the best values and equipment on the market, not just products from one manufacturer.  We believe in selling only the best telephone equipment and providing the best support possible.  We are very proud every time we make another lifelong customer.